Many people have questions regarding there autobody needs. Stavros Autobody prides itself on it customer service. For your convenience we have provided you with a list of some of the most frequently asked questions in the autobody business. Take a look at the questions and let us know if you have a question that isn't answered here.

Where do I get my claim number?	How should I care for my new paint job?
Do I have to pay a deductible?	Are you open on Saturdays?
Will my parts be ready when I bring my vehicle in for repair?	Can I have other work performed to my car while it is at the body shop?
Can I get a rental car?	Can you match my paint color?
What effect does frame damage have on my vehicles repairs?	How will I know when my car is ready?
What qualifies as a Total Loss?	What forms of payment do you accept?

Where do I get my claim number?

A claim number will be issued to you by your insurance company when you report your accident. Bring this number with you to Stavros Auto Body. back to top

Parts are ordered when the estimate is performed and signed for your acceptance. When the parts arrive, we will schedule your vehicle in for repairs. back to top

While the paint is still fresh (first 60 days) avoid parking your vehicle anywhere that substances could come in contact with it. This includes under trees, where bird droppings or sap could fall on the new paint. If droppings, sap, or bug splatters do get on your vehicle, they should be washed off as soon as possible due to their acidic effect. Be careful when adding fluids (gas, oil, etc.) to your vehicle. The chemicals in the fluids could damage the new paint. Do not use a scraper on any of the paint. When washing your vehicle within the first 60 days, do not use a commercial car wash. Their equipment can cause damage. Using a mild car wash soap (NOT household detergent) and clean fresh water, hand-wash your vehicle with a clean soft wash mit or sponge. Make sure your vehicle’s surface is cool to the touch and is in the shade to avoid water spots. Waxing is not recommended within these first 60 days, but should become a regular part of your vehicle maintenance after this period. We suggest waxing your vehicle at least 3 times a year. back to top

Check your insurance policy or contact your insurance agent. Deductible amounts are generally determined when you purchase your insurance policy, depending on the type of collision coverage. Collision coverage usually requires a deductible only if you were at fault. Fault is determined by your insurance company based on your account of the accident and by the accident report filed by the police department. If there is a deductible to be paid, it is due when you pick up your vehicle, made payable to Stavros Auto Body. back to top

Our repair shop itself is closed on weekends. However, if it is impossible for you to pick up your vehicle during the week, a Saturday pick-up is available by appointment. back to top

Absolutely. This is probably the best time to have additional work done, due to the fact that the work can be combined at a lesser cost. Just let us know what you need done and Stavros Auto Body will accommodate your needs. back to top

When you purchased your insurance policy, you may have opted for rental car coverage that will pay for your rental. Regardless, we work with several car rental facilities in Vancouver and can have your rental delivered to the shop for your convenience. back to top

Frame damage can be returned to original factory specifications using our computerized frame machines and technicians that have been trained to use that equipment. back to top

Each and every vehicle color is individually matched by our computerized paint system and skilled technicians so that Stavros Auto Body can guarantee a complete paint match. Our computerized paint system and experienced technicians allow us to make this guarantee. back to top

You will be contacted by phone when your repairs are done. back to top

The insurance companies designate a vehicle a total loss only when the cost of repairs exceeds a percentage of the vehicles determined value. back to top

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Interact. We also except bank Money Orders or Bank Drafts. back to top